Shipping and Returns Policy

Return and Replacement Policy and Cash on Delivery

  1. Return Policy: Customers have the right to return the product within 10 days from the date of receipt, provided the product is in its original condition with no changes. The customer will bear the full cost of shipping, and the product cost will be refunded within 15-20 business days from the date the product is received.

  2. Defective or Non-Conforming Products: If the product is defective or does not match the specifications stated at the time of purchase, the customer has the right to replace or return it within 14 days. In this case, the customer must provide all related order details: order number, shipping policy, photos, or videos of the defective product, ensuring all accessories are intact. The customer can then either receive a full refund or replace the product (as per the customer's preference).

  3. Discounted and Promotional Products: Products that are part of discounts and promotions cannot be replaced or returned, except if there is a defect in the product.

  4. Order Cancellation: Orders cannot be canceled after the shipping policy has been issued or the shipment has been handed over to the shipping companies. If the customer does not want to receive the shipment, they must contact the shipping company and inform them of the refusal to accept the shipment. Once the shipment is returned to us, the customer will bear the full shipping cost.

  5. Refusal to Accept Order: If the customer refuses to accept the order after the shipping company contacts them, the customer will bear all shipping and delivery costs (if any) for both the outgoing and return trips. The shipping cost depends on the weight and dimensions of the shipment.

  6. Reporting Damaged Products: If a product is received damaged from the shipping company, it must be reported within two days from the date of receipt (including weekends and holidays) to take necessary actions. Any delay beyond the specified period will result in the complaint not being considered.

Refund Process

  • Credit Card or Bank Transfer Payments: Refunds for orders paid via credit cards or bank transfers will be processed according to the customer's preference and will be made via bank transfer or credited back to the credit card within thirty (30) days from the date the returned shipment reaches our warehouse.

  • Refund Requests: Customers can request refunds for returned products (as per conditions 1 and 2) as purchase vouchers that offer a discount equal to the value of the approved returned products. An email will be sent to the customer with the voucher code corresponding to the refundable amount.

  • Purchases Made with Vouchers: If a customer returns products bought with vouchers, they can only request the refund in the form of new purchase vouchers.

  • Refund Approval: Refunds will only be approved after the returned product is received and inspected by us.

Order Cancellation

  • Before Shipping: Orders can be canceled via our website before the order is shipped without any charges.

  • After Shipping: Orders can be canceled after shipment by deducting the shipping cost from the invoice amount and refunding the balance via the original payment method.

  • After Receipt: If the customer requests a return and cancellation after receiving the product, a representative will be sent to collect the product. If the product meets the return and replacement conditions (1) and the reason is a defect or problem, the refund will be made via the original payment method. If the return is for any other reason, the refund will be processed after deducting the shipping cost from the invoice amount via the original payment method.

  • Non-Compliance with Conditions: If the product does not meet the return and replacement conditions (1), it will be sent back to the customer, who will bear all shipping costs. If the customer refuses to accept the product, we reserve the right to dispose of the product after 7 days from the date of refusal.

Cash on Delivery Service Conditions

  1. Cancellation After 24 Hours: If the customer cancels the order after 24 hours of placing it on the website or after the order is handed over to the shipping company, the cash on delivery service will be canceled for the customer, and only electronic payment methods will be available.

  2. Refusal to Accept Order: If the customer evades accepting the order and it is returned, the cash on delivery service will be canceled for the customer, and only electronic payment methods will be allowed for future purchases.