backpack leather bag

Leather Bag

20 cm X 25 cm

 Return and
Replacement Policy and Cash on Delivery

1. Return Policy: Customers have the right to return the
   product within 10 days from the date of receipt, provided the product is in its
   original condition with no changes. The customer will bear the full cost of
   shipping, and the product cost will be refunded within 15-20 business days from
   the date the product is received.
2. Defective or Non-Conforming Products: If the product is
   defective or does not match the specifications stated at the time of purchase,
   the customer has the right to replace or return it within 14 days. In this
   case, the customer must provide all related order details: order number,
   shipping policy, photos, or videos of the defective product, ensuring all
   accessories are intact. The customer can then either receive a full refund or
   replace the product (as per the customer's preference).
3. Discounted and Promotional Products: Products that are
   part of discounts and promotions cannot be replaced or returned, except if
   there is a defect in the product.
4. Order Cancellation: Orders cannot be canceled after the
   shipping policy has been issued or the shipment has been handed over to the
   shipping companies. If the customer does not want to receive the shipment, they
   must contact the shipping company and inform them of the refusal to accept the
   shipment. Once the shipment is returned to us, the customer will bear the full
   shipping cost.
5. Refusal to Accept Order: If the customer refuses to
   accept the order after the shipping company contacts them, the customer will
   bear all shipping and delivery costs (if any) for both the outgoing and return
   trips. The shipping cost depends on the weight and dimensions of the shipment.
6. Reporting Damaged Products: If a product is received
   damaged from the shipping company, it must be reported within two days from the
   date of receipt (including weekends and holidays) to take necessary actions.
   Any delay beyond the specified period will result in the complaint not being
   considered.

Refund Process

• Credit Card or Bank Transfer Payments: Refunds for
  orders paid via credit cards or bank transfers will be processed according to
  the customer's preference and will be made via bank transfer or credited back
  to the credit card within thirty (30) days from the date the returned shipment
  reaches our warehouse.
• Refund Requests: Customers can request refunds for
  returned products (as per conditions 1 and 2) as purchase vouchers that offer a
  discount equal to the value of the approved returned products. An email will be
  sent to the customer with the voucher code corresponding to the refundable
  amount.
• Purchases Made with Vouchers: If a customer returns
  products bought with vouchers, they can only request the refund in the form of
  new purchase vouchers.
• Refund Approval: Refunds will only be approved after
  the returned product is received and inspected by us.

Order Cancellation

• Before Shipping: Orders can be canceled via our website
  before the order is shipped without any charges.
• After Shipping: Orders can be canceled after shipment
  by deducting the shipping cost from the invoice amount and refunding the
  balance via the original payment method.
• After Receipt: If the customer requests a return and
  cancellation after receiving the product, a representative will be sent to
  collect the product. If the product meets the return and replacement conditions
  (1) and the reason is a defect or problem, the refund will be made via the
  original payment method. If the return is for any other reason, the refund will
  be processed after deducting the shipping cost from the invoice amount via the
  original payment method.
• Non-Compliance with Conditions: If the product does not
  meet the return and replacement conditions (1), it will be sent back to the
  customer, who will bear all shipping costs. If the customer refuses to accept
  the product, we reserve the right to dispose of the product after 7 days from
  the date of refusal.

Cash on Delivery Service Conditions

• Cancellation After 24 Hours: If the customer cancels
  the order after 24 hours of placing it on the website or after the order is
  handed over to the shipping company, the cash on delivery service will be
  canceled for the customer, and only electronic payment methods will be available.
• Refusal to Accept Order: If the customer evades
  accepting the order and it is returned, the cash on delivery service will be
  canceled for the customer, and only electronic payment methods will be allowed
  for future purchases.